Privacy Policy

1. Introduction

NeuralHub ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile information
• Payment Information: Billing address and payment details (processed securely by Stripe)
• Business Information: Company name, industry, and workflow preferences
• Content: Data you input into workflows, CRM records, and communications

2.2 Information Collected Automatically

• Usage Data: How you interact with our Service, features used, and actions taken
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Session cookies and preference cookies (see Section 7)

2.3 Information from Third Parties

When you connect third-party services (e.g., Google, Stripe, Notion), we receive data necessary to provide integrations, such as:

• OAuth tokens and profile information
• Calendar events, contacts, and documents (based on permissions you grant)
• Transaction and payment data from connected services

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative and promotional communications
• Respond to comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience through AI-powered recommendations
• Comply with legal obligations

4. AI and Machine Learning

4.1 How We Use AI

NeuralHub uses artificial intelligence to provide features like workflow recommendations, error analysis, and the Invisible COO assistant. These features may:

• Analyze your workflow patterns to suggest improvements
• Process natural language to understand your requests
• Learn from aggregated, anonymized data to improve recommendations

4.2 Third-Party AI Services

We use third-party AI providers (such as OpenAI and Anthropic) to power certain features. Data sent to these services is:

• Transmitted securely via encrypted connections
• Used only to process your specific request
• Subject to the third party's data processing policies

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third parties that perform services on our behalf, such as payment processing (Stripe), email delivery (SendGrid), and cloud hosting (AWS).

5.2 Third-Party Integrations

Services you choose to connect, based on the permissions you grant during authorization.

5.3 Legal Requirements

When required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion:

• Personal data is deleted within 30 days
• Backup data is purged within 90 days
• Anonymized analytics data may be retained indefinitely
• Legal compliance data is retained as required by law

7. Cookies and Tracking Technologies

7.1 Essential Cookies

Required for the Service to function, including authentication and security cookies.

7.2 Analytics Cookies

Help us understand how you use the Service to improve user experience.

7.3 Your Choices

Most browsers allow you to control cookies through settings. Disabling certain cookies may affect Service functionality.

8. Data Security

We implement appropriate security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training and confidentiality agreements
• Secure data centers with physical access controls

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limited processing of your data

To exercise these rights, contact us at privacy@neuralhub.io. We will respond within 30 days.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with third parties
• Compliance with applicable data protection frameworks

11. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we learn we have collected such data, we will delete it promptly.

12. California Privacy Rights (CCPA)

California residents have additional rights including:

• The right to know what personal information we collect
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell data)
• The right to non-discrimination for exercising privacy rights

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

• Email: privacy@neuralhub.io
• Data Protection Officer: dpo@neuralhub.io
• Website: https://neuralhub.io